Política de reembolso

RETURN AND REFUND POLICY

Last updated: September 2026

Overview We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

Eligibility for Returns We accept returns within 30 days of delivery, provided that:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation email)

Non-Returnable Items The following items cannot be returned:
- Cosmetics, skincare, perfume and other personal care products once they have been opened or unsealed, for hygiene reasons, unless the item is faulty or not as described
- Items that have been used, damaged, or altered
- Items returned after 30 days of delivery
- Custom or personalised orders

How to Request a Return To initiate a return, please contact us at contact@optimusshop.co.uk with your order number and reason for return. We will provide you with return instructions within 2 business days.

Return Shipping Costs
- If the return is due to our error (wrong or defective item) — we cover return shipping
- If the return is due to customer preference (wrong size, changed mind) — the customer is responsible for return shipping costs

Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery at contact@optimusshop.co.uk with photos of the damage. We will arrange a replacement or full refund at no additional cost.

Incorrect Delivery Address It is the customer's responsibility to ensure that the delivery address provided at checkout is accurate and complete. Customers receive regular tracking notifications throughout the delivery process and are expected to monitor their order status.

If a delivery fails due to an incorrect or incomplete address, the customer must contact us at contact@optimusshop.co.uk within 48 hours of the first failed delivery attempt. Failure to do so will result in the package being returned or abandoned. No refund will be issued in cases where delivery has failed due to an incorrect address provided by the customer.

Exchanges We do not offer direct exchanges. Please return the original item and place a new order.

Your Statutory Rights This policy does not affect your statutory rights under UK consumer law, including the right to cancel an online order within 14 days of delivery.

Contact contact@optimusshop.co.uk